TigerTMS Blog

TigerTMS Blog
All the latest industry chat & commentary from our hospitality experts @ TigerTMS.

TigerTMS Blog

All the latest industry chat & commentary from our hospitality experts @ TigerTMS.

Blog

iPortal – New Mobility for Guests

In the post-Covid world, there will be an increasing reliance on delivering services via the guests’ own mobile device, rather than traditional shared devices within the property.

iPortal delivers hotel information, messaging, telephony client and auto check-out to the guest smartphone without the need to download an App. Simply scan a QR code to access the iPortal that is the window for all of the applications a guest will ever need during their stay.

Key Features

  • Easy access to hotel information & services.
  • No downloads.
  • Custom branding.
  • Revenue enhancing.
  • Messaging.
  • Telephony.
  • Mobile Check-Out.

Easy Set Up Leads to Happier Guests

Hoteliers want solutions that deliver real value for their guests without the need for complex set-up processes.

TigerTMS recognizes this. Our mantra is “EASY TIGER”.

All of our solutions are designed for simplicity of installation and speed of delivery. The intuitive design is easily understood and the guest experience is immediately enhanced. Rapid assimilation leads to happier guests and increased hotel revenues.

iPortal is accessed via QR code— for instant access to hotel services, information and communications applications.

Downloads

The Power of 2

Solutions designed from the ground up to help you succeed in a post-COVID world, delivering services via the guests’ own mobile device, rather than traditional shared devices in the hotel.

iNotify– An intelligent messaging platform that integrates hotel systems with apps (e.g. WhatsApp) already resident on the guests’ mobile handset. iNotify is ideal for receiving, managing and tracking guest service requests.

iConnect LITE – Enables the guests’ own mobile handset to become an extension of the hotel telephone system. iConnect LITE is used in addition to or instead of the guest room phone to allow full voice mobility both inside and outside the property.

Complete End-End Solution

Hoteliers want solutions that deliver real value for their guests without the need for complex set-up processes. TigerTMS recognizes this. All of our solutions are designed for simplicity of installation and speed of delivery. The intuitive design is easily understood and the guest experience is immediately enhanced. Rapid assimilation leads to happier guests and increased hotel revenues.Available on a monthly subscription basis, which can be flexed up or down, the number of connected users is controlled by the hotel for maximum return on investment.

  • No downloads.
  • Uses existing apps on guest device.
  • GDPR compliant.
  • Multi-language.
  • Skills-based routing of requests.
  • Escalation.
  • Software as a Service.

iConnect LITE Key Features

  • Compatible with all major telephone systems.
  • IOS & Android Support.
  • Optimizes smartphone battery life.
  • Works over WiFi and GSM Networks.
  • Hotel specific branding available.
  • Flexible licensing.
  • Software as a Service.

TigerTMS September Events

We have our popular quarterly update webinars now open for registration. These will take place on four dates in September.

09/09/2020 – EMEA (Europe, Middle East & Africa) – 10am UK/1pm UAE 

16/09/2020 – France – 10am French time

23/09/2020 – Germany – 10am German time

30/09/2020 – USA – 5pm UK, 9am PST and 12noon EST

This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post COVID world.

Agenda

  • Introduction

  • Company Update – Latest TigerTMS News.

  • Portfolio – Our rapidly expanding portfolio focusing on sales messages and benefits.

  • What’s New – Our latest solutions, application & middle-ware developments.

  • Roadmap – A look forward over the next 12 months and our plans for new releases.

  • Summary – Further actions and updates to address the rapidly changing post-COVID hospitality market.

  • Q&A

Registration

Please complete the below form to register your interest. We will contact you nearer the date with video conferencing details if you wish to attend.












TigerTMS UK & UAE Event 7th July 2020

After the success of our first update webinar we are holding a second UK & UAE Business Update Webinar for those who could not attend our last or wish to catch up. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Tuesday 7th July 2020 10AM UK / 1PM UAE.

Agenda

  • Introduction.

  • Company Overview – The story of the MBO from Mitel and an overview of the company.

  • Existing Portfolio – Recap on the portfolio focusing on sales messages and benefits.

  • Roadmap – A look forward across the next 12 months and our plans for new releases.

  • New Applications – First look at iNotify, our soon to be released messaging app.

  • Summary – Immediate actions to address the Post Covid hospitality market.

  • Q&A.

Introducing iConnect LITE. New Mobility for Guests

In the post-COVID world, there will be an increasing reliance on delivering services via the guests’ own mobile device, rather than traditional shared devices within the property.

iConnect LITE allows hotels to easily integrate guest mobile handsets with their own telephone systems. Competitive pricing makes iConnect LITE a viable solution for all types of hotels.

Key Features

  • Integration with all major telephone systems.
  • IOS & Android Support.
  • Optimizes battery life.
  • Works over WiFi and GSM Networks.
  • Hotel specific branding.
  • Software as a Service.

Play Video

Easy Set Up – Happier Guests

Hoteliers want solutions that deliver real value for their guests without the need for complex set-up processes. TigerTMS recognizes this.

All of our solutions are designed for simplicity of installation and speed of delivery. The intuitive design is easily understood and the guest experience is immediately enhanced. Rapid assimilation leads to happier guests and increased hotel revenues.

Available on a monthly subscription basis, the number of connected users is controlled by the hotel for maximum return on investment.

TigerTMS Nordics, Russia & CIS Event 18th June 2020

We are holding our first Nordics, Russia & CIS Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Thursday 18th June 2020 10AM – 12noon.

Agenda

  • Introduction.

  • Company Overview – The story of the MBO from Mitel and an overview of the company.

  • Existing Portfolio – Recap on the portfolio focusing on sales messages and benefits.

  • Roadmap – A look forward across the next 12 months and our plans for new releases.

  • New Applications – First look at iNotify , our soon to be released messaging app.

  • Go to Market – Our go-to-market model and how partners can benefit.

  • Q&A.

TigerTMS Germany Event 16th June 2020

We are holding our first German Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Tuesday 16th June 2020 10AM – 12noon.

Agenda

  • Introduction

  • Company Overview – The story of the MBO from Mitel and an overview of the company.

  • Existing Portfolio – Recap on the portfolio focusing on sales messages and benefits.

  • Roadmap – A look forward across the next 12 months and our plans for new releases.

  • New Applications – First look at iNotify – soon to be released messaging app.

  • Go to Market – Our go-to-market model and how partners can benefit.

  • Q&A.

TigerTMS USA Event 24th June 2020

We are holding our first USA Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Wednesday 24th June 2020 12noon EST / 9AM PST / 5PM UK.

Agenda

  • Introduction.

  • Company Overview – The story of the MBO from Mitel and an overview of the company.

  • Existing Portfolio – Recap on the portfolio focusing on sales messages and benefits.

  • Roadmap – A look forward across the next 12 months and our plans for new releases.

  • New Applications – First look at iNotify, our soon to be released messaging app.

  • Go to Market – Our go-to-market model and how partners can benefit.

  • Q&A.

TigerTMS Event 27th May 2020

We are holding our first Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post-COVID world.

Wednesday 27th May 2020 10AM – 12 Noon (UK) / 1PM – 3PM (UAE).

Agenda

  • Introduction

  • Company Overview – The story of the MBO from Mitel and an overview of the company.

  • Existing Portfolio – Recap on the portfolio focusing on sales messages and benefits.

  • Roadmap – A look forward across the next 12 months and our plans for new releases.

  • New Applications – First look at iNotify, our soon to be released messaging app.

  • Go to Market – Our go-to-market model and how partners can benefit.

  • Q&A

SAAS – Special Promotion

The grip of COVID-19 is easing slightly across the world and our thoughts are turning to planning for business in the new post-Corona era. The Hospitality industry will not be the same for a very long time (if ever) as occupancy rates struggle to rise, social distancing restrictions will be enforced mandatorily or by the guests themselves, and there will be an aversion to using any type of shared device.

We believe that the pace of change to deploy Cloud solutions will accelerate. Hotels will want to consume as much IT as possible as a service – freeing-up valuable space, reducing headcount and paying for what they actually use rather than the theoretical maximum. Occupancy-based charging will become the norm.

We at TigerTMS already provide Cloud services to a large number of hotels across the world from our Data Centre in the U.K. This model has worked successfully for many years but, from a Partner perspective, offers lower or less value as the majority of the post-sales engagement is direct between us and the customer.

We want you to be able to offer your own Private TigerTMS Cloud Services – thereby building up your annuity revenue streams and becoming more valuable to your clients. We will support you in ensuring that your software is maintained and always at the latest release levels. You can also trial new software before general market availability – every new release will be optimized for the Cloud.

Promotion

To get you started we are offering, for a limited time only until the end of May, 100 licenses each of iCharge PRO and InnLine for 12 months free of charge. These would normally be charged to partners as follows –

iCharge Pro£0.72 Per Room / Month or £864 100 Rooms / Year

Innline Voice Mail and Wake Up£0.55 or £660 100 Rooms / Year

Annual Total Saving £1524

The only commitment needed from you is to cover the 1-day Professional Services charge for installation (£750) and to provide access to your server platform (see technical requirements specifications below).

To order, send us a standard P.O. quoting promotion code SAAS-100 to cover the professional services cost. We will work with your team to get you up and running ASAP.

TigerTMS Application Specifications

Supported Operating Systems
Windows Server 2012 R2 x64
Windows Server 2016 – Standard or Data Centre versions only
Windows Server 2019

Supported Virtual Environments
VMWare 6.0+
For Virtualised platforms, the MAC Address of all NIC’s attached to the VM must be set to static

Minimum Hardware Requirements
Processor: Quad Core i5 Gen7+ 3.00Ghz / Xeon v5+ E3 or Silver
Memory: 8GB
Hard Disk Drive: 200GB

Multi-Tenant/Property Specifics
Each instance can support up to 8 Properties or 5,000 guest rooms per server, whichever comes first.
For example, one system may have 8 hotels all with 200 rooms each for a total of 1,600 rooms. Another system may have 1 hotel with 5,000 rooms.

Cloud Connections
Site-to-Site VPN connections can be used when applications are hosted in the Cloud to connect to on- premise solutions in a secure manner, for example the PMS, PBX or IPTV systems.

Bandwidth requirements for iCharge are 512Kbps bidirectional. For InnLine, 0.1Mbps is required per voice channel port, bidirectional.

For example, with iLink and an 8-port InnLine system, a 0.8Mbps peak connection would be required for InnLine, plus 0.5Mbps for iLink for a total requirement of a bidirectional 1.3Mbps connection.

Important Notes
The server provided must be dedicated to TigerTMS and other applications cannot run on the same server to prevent port/database clashes.

Anti-Virus is recommended on the server. Some Anti-Virus applications are very aggressive with on-demand scanning and can significantly affect the performance of our software accessing our database information. It is recommended to exclude our database directory from real-time scanning.