TigerTMS Blog

TigerTMS Blog

TigerTMS Blog

All the latest industry chat & commentary from our hospitality experts @ TigerTMS.

Blog

The Power of 2

New Mobility for Guests

In the post-Covid world, there will be an increasing reliance on delivering services via the guests’ own mobile device, rather than traditional shared devices within the property.

iNotify – An intelligent messaging platform that integrates hotel systems with apps (e.g. WhatsApp) already resident on the guests’ mobile handset. iNotify is ideal for receiving, managing and tracking guest service requests.

iConnect LITE – Enables the guests’ own mobile handset to become an extension of the hotel telephone system. iConnect LITE is used in addition to or instead of the guest room phone to allow full voice mobility both inside and outside the property.

Complete End-End Solution

Hoteliers want solutions that deliver real value for their guests without the need for complex set-up processes. TigerTMS recognizes this. All of our solutions are designed for simplicity of installation and speed of delivery. The intuitive design is easily understood and the guest experience is immediately enhanced. Rapid assimilation leads to happier guests and increased hotel revenues.Available on a monthly subscription basis, which can be flexed up or down, the number of connected users is controlled by the hotel for maximum return on investment.

  • No downloads
  • Uses existing apps on guest device
  • GDPR compliant
  • Multi-language
  • Skills-based routing of requests
  • Escalation
  • Software as a Service

iConnect LITE Key Features

  • Compatible with all major telephone systems
  • IOS & Android Support
  • Optimizes smartphone battery life
  • Works over WiFi and GSM Networks
  • Hotel specific branding available
  • Flexible licensing
  • Software as a Service

TigerTMS September Events

We have our popular quarterly update webinars now open for registration. These will take place on four dates in September.

09/09/2020 – EMEA (Europe, Middle East & Africa)

16/09/2020 – France

23/09/2020 – Germany

30/09/2020 – USA

This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Agenda

  • Introduction

  • Company Update

Latest TigerTMS News.

  • Portfolio

Our rapidly expanding portfolio focusing on sales messages and benefits.

  • What’s New

Our latest solutions, application & middle-ware developments.

  • Roadmap

A look forward over the next 12 months and our plans for new releases.

  • Summary

Further actions and updates to address the rapidly changing Post Covid hospitality market.
 
  • Q&A

Registration

Please complete the below form to register your interest. We will contact you nearer the date with video conferencing details if you wish to attend.














TigerTMS UK & UAE Event 7th July 2020

After the success of our first update webinar we are holding a second UK & UAE Business Update Webinar for those who could not attend our last or wish to catch up. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Tuesday 7th July 2020 10AM UK / 1PM UAE

Agenda

  • Introduction

  • Company Overview

The story of the MBO from Mitel and an overview of the company

  • Existing Portfolio

Recap on the portfolio focusing on sales messages and benefits

  • Roadmap

A look forward across the next 12 months and our plans for new releases

  • New Applications

First look at iNotify – soon to be released messaging app

  • Summary

Immediate actions to address the Post Covid hospitality market
 
  • Q&A

Introducing iConnect LITE. New Mobility for Guests

Key Features

  • Integration with all major telephone systems
  • IOS & Android Support
  • Optimizes battery life
  • Works over WiFi and GSM Networks
  • Hotel specific branding
  • Software as a Service

In the post-Covid world, there will be an increasing reliance on delivering services via the guests’ own mobile device, rather than traditional shared devices within the property.

iConnect LITE allows hotels to easily integrate guest mobile handsets with their own telephone systems.Competitive pricing makes iConnect LITE a viable solution for all types of hotels.

Easy Set Up – Happier Guests

Hoteliers want solutions that deliver real value for their guests without the need for complex set-up processes.

TigerTMS recognizes this.

All of our solutions are designed for simplicity of installation and speed of delivery. The intuitive design is easily understood and the guest experience is immediately enhanced. Rapid assimilation leads to happier guests and increased hotel revenues.

Available on a monthly subscription basis, the number of connected users is controlled by the hotel for maximum return on investment.

iconnect lite

TigerTMS Nordics, Russia & CIS Event 18th June 2020

You can view the slides from this webinar here.

We are holding our first Nordics, Russia & CIS Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Thursday 18th June 2020 10AM – 12noon

Agenda

  • Introduction

  • Company Overview

The story of the MBO from Mitel and an overview of the company

  • Existing Portfolio

Recap on the portfolio focusing on sales messages and benefits

  • Roadmap

A look forward across the next 12 months and our plans for new releases

  • New Applications

First look at iNotify – soon to be released messaging app

  • Go to Market

Our go-to-market model and how partners can benefit

  • Q&A

TigerTMS Germany Event 16th June 2020

You can view the slides from this webinar here.

We are holding our first German Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Tuesday 16th June 2020 10AM – 12noon

Agenda

  • Introduction

  • Company Overview

The story of the MBO from Mitel and an overview of the company

  • Existing Portfolio

Recap on the portfolio focusing on sales messages and benefits

  • Roadmap

A look forward across the next 12 months and our plans for new releases

  • New Applications

First look at iNotify – soon to be released messaging app

  • Go to Market

Our go-to-market model and how partners can benefit

  • Q&A

TigerTMS USA Event 24th June 2020

You can view the slides from this webinar here.

We are holding our first USA Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Wednesday 24th June 2020 12noon EST / 9AM PST / 5PM UK

Agenda

  • Introduction

  • Company Overview

The story of the MBO from Mitel and an overview of the company

  • Existing Portfolio

Recap on the portfolio focusing on sales messages and benefits

  • Roadmap

A look forward across the next 12 months and our plans for new releases

  • New Applications

First look at iNotify – soon to be released messaging app

  • Go to Market

Our go-to-market model and how partners can benefit

  • Q&A

TigerTMS Event 27th May 2020

You can view the slides from this webinar here.

We are holding our first Business Update Webinar since we gained our independence from Mitel. This is a great opportunity for all our partners to find out what we are doing, and how we can help you succeed in a post Covid world.

Wednesday 27th May 2020 10AM – 12 Noon (UK) / 1PM – 3PM (UAE)

Agenda

  • Introduction

  • Company Overview

The story of the MBO from Mitel and an overview of the company

  • Existing Portfolio

Recap on the portfolio focusing on sales messages and benefits

  • Roadmap

A look forward across the next 12 months and our plans for new releases

  • New Applications

First look at iNotify – soon to be released messaging app

  • Go to Market

Our go-to-market model and how partners can benefit

  • Q&A

Introducing iNotify. Groundbreaking Guest Engagement

Introducing a brand-new concept for engaging with your guests – TigerTMS iNotify.

Why use a dedicated app when most guests have a communication tool already installed on their phones?

No messing about on the app store, just a quick opt in to receive hotel notifications, then let the chat commence with iNotify via WhatsApp.

Seamless engagement with your guests will begin at Check-in, where they will be securely created on the Customer Relationship Management System and sent a language optimised “Welcome” message via WhatsApp to open the guest communication channel.

Should a guest have any issues during the stay, they can interact directly with hotel staff, even sending photos of their concerns. The CRM will notify admin members of any incoming communications so they can be dealt with in a fast, efficient manner using secure WhatsApp end-to-end encryption. The hotel can also engage directly with the guests: for example, promotional events or emergency notifications.

On Check-out the guest will be automatically removed from the CRM and a “Thank you for your Stay” message sent. This can also be linked to guest surveys or TripAdvisor ratings.

Introduce your hotel to a Simple Guest Engagement System and discover a better customer experience with TigerTMS iNotify.

iNotify Introduction

iNotify Flowchart

Register your Interest

iNotify is available soon. Please use the form below to register your interest. We will contact you shortly with further release information.














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