Decades of Experience

Decades of Experience

Decades of Experience

With over 35 years industry experience, TigerTMS is probably the world’s largest single supplier of communications and guest management systems as well as integrated voice & data solutions to the hospitality industry.

We provide world class technology solutions for 9 out of 10 of the largest and most prestigious hotel groups with in excess of 15,000 individual hotels running our applications.


After almost 5 years ownership by Mitel Networks we have completed a management buy-out and we are once again an independent company, here to satisfy the demands of the Hospitality market with market-leading applications and middleware that drive guest satisfaction and loyalty.

TigerTMS is headquartered in the United Kingdom, with regional satellite offices in North, Central and South America, Europe, Africa, the Middle East and Asia Pacific. Sales and around the clock technical support centers are located in each office providing local presence to our valued clients.

TigerTMS’ success is reflected in the long-term relationship established and nurtured with hotel groups, independent hotel operators, telecommunications manufacturers, systems integrator and property management system vendors.

The TigerTMS solutions portfolio includes:

  • Interface Aggregation
  • Protocol Translation
  • Premise based, Virtualisation or Cloud Solutions for Single or Multi-property Environments
  • Guest Voice Messaging & Wake-Up Systems
  • Call Accounting
  • Guest Mobility Applications
  • BYOD Solutions & Guest Content
  • Services Applications 
  • Rapid Response Tracking & Workflow Management
  • XML Content Delivery to IP Handsets
  • Customised Development Work
  • Guest Room Telephone Handsets


Line Scanner

1970 Tiger started life in the early 1970’s in hardware development, designing and building line scanning equipment for Strowger switchboards and very quickly expanded into software development producing a sophisticated Cobol reporting package for use on mainframe computers.

1980 The Tiger 1000 Line Scanner and Status Cobol Software Package was widely used during the 1970’s and early 1980’s in major companies such as Beechams, Citibank and Vauxhall Motors, and throughout the public sector in county councils, police forces and universities. A hotel product was developed and used by major hotel chains, including Trusthouse Forte, for guest billing. In addition Tiger operated a very successful bureau operation for customers without the resources or mainframe to run their own call logging systems.


1985 Telephone Management Systems (TMS) was founded and began developing call billing solutions for the hospitality industry.

Tiger Traffic

1986 With the inception of electronic switches and the introduction of personal computers, Tiger developed the PC-based Tiger Traffic which was launched into the marketplace in 1986. The Tiger Traffic was an extremely successful DOS product for small single site switches through to large multi-site networks and was actively marketed until 1996.

1996 The Tiger 2000 call management product range was initially launched in 1996 and swiftly progressed to a full 32 bit product supporting the latest Windows platforms and including the fully integrated Tiger Hotel 2000, a unique proposition in the marketplace.

2009 Tiger Communications acquire 52% of TMS.

2010 Tiger Communications increases it’s holding in TMS to 97% and merges it’s Hospitality business into TMS. The merged Tiger and TMS are re-branded TigerTMS and are part of Group Tiger. TigerTMS re-brands it’s subsidiaries in Dubai and Germany to TigerTMS Dubai and TigerTMS Germany.

2012 TigerTMS acquires Innovation Technologies Worldwide Inc. The acquisition creates the world’s largest single supplier of communication and guest management systems to the hospitality industry serving over 15,000 properties including 9 of the 10 largest hotel chains.

2014 TigerTMS splits from Tiger Communications to focus on the hospitality sector.

2015 TigerTMS is acquired by Mitel Networks to form the basis for Mitel’s Hospitality Business Unit. Our time with Mitel gives us new opportunities to expand our portfolio. TigerTMS operate under the brand ‘Connected Guests’.

2020 TigerTMS becomes an independent company once again breaking away from Mitel Networks. The independent company is now focused on providing solutions across all platforms, allowing flexibility to deliver hospitality services according to the requirements of the hospitality industry.