iCharge Report

This document is for the sign-off for Connected Guests iCharge Pro and Connected Guests iCharge Cub. It has been designed to provide the installer and the customer with a guided schedule of features available and tested.

 

This document should be completed at the end of the installation process and a copy should be submitted to the customer. It will automatically be sent to the installations department.

 

Please also submit a copy of the TigVer and generated test reports for each job to installations@tigertms.com at the completion of each installation

    CUSTOMER DETAILS



    VISIT DETAILS


    SYSTEM INFORMATION


    INSTALLATION

    Hardware Fitted / Network Connected / Cabling Complete (required)
    YesNoN/A

    Software Installed on Server (required)
    YesNoN/A


    BIS

    Costing Configured (required)
    YesNoN/A

    Cost Exceptions Configured (required)
    YesNoN/A

    Reports Generated for Calls Including Seconds and Minutes (required)
    YesNoN/A

    Guest Directory Input (required)
    YesNoN/A

    Admin Directory Input (required)
    YesNoN/A

    Conference Room Directory Input (required)
    YesNoN/A

    System Refresh (required)
    YesNoN/A

    Maid Status Configured (required)
    YesNoN/A

    Language Codes Configured (inc Default) (required)
    YesNoN/A

    System Overview Presentation Given (inc Default) (required)
    YesNoN/A

    Night Audit Trained (inc Default) (required)
    YesNoN/A

    Check-out Report Trained (inc Default) (required)
    YesNoN/A

    Charge Enquiry Trained (inc Default) (required)
    YesNoN/A

    MySQL Export (Tigersys), conf file and script directory backup performed (required)
    YesNoN/A


    WALK THROUGH INSPECTION

    Check-In Guest (FOC) (required)
    YesNoN/A

    Set Wake-Up (allow 10-15 mins) (FOC) (If Integrated) (required)
    YesNoN/A

    Leave Two Voice Messages For Guest (If Integrated) (required)
    YesNoN/A

    Check Telephone Facilities Are Active From Room (required)
    YesNoN/A

    Check Correct Language Used by Voicemail/Wake-Up (If Integrated) (required)
    YesNoN/A

    Delete One Voice Message (If Integrated) (required)
    YesNoN/A

    Make Chargeable Call From Room (required)
    YesNoN/A

    Make Free Call From Room (required)
    YesNoN/A

    Perform Room Transfer (FOC) (required)
    YesNoN/A

    From New Room – Check Message Indicated (required)
    YesNoN/A

    From New Room – Ensure Wake-Up Delivered (If Integrated) (required)
    YesNoN/A

    Alter Maid Status Code From Room (If Integrated) (required)
    YesNoN/A

    Check Chargeable Call On Guest Bill (FOC) (required)
    YesNoN/A

    Ensure Free Call Not Listed on Guest Bill (FOC) (required)
    YesNoN/A

    Ensure Maid Status Code Has Changed Correctly (FOC) (If Integrated) (required)
    YesNoN/A

    Check-Out Guest (FOC) (required)
    YesNoN/A

    Check FOC Displays Un-Read Voice Message (If Integrated) (required)
    YesNoN/A

    Check Telephone Facilities Are In-Active From Room (required)
    YesNoN/A