Why use a dedicated app when most guests have a communication tool already installed on their phones?. No messing about on the app store, just a quick opt in to receive hotel notifications, then let the chat commence with iNotify via WhatsApp.
Seamless engagement with your guests will begin at Check-in, where they will be securely created on the Customer Relationship Management System and sent a language optimised “Welcome” message via WhatsApp to open the guest communication channel.
Should a guest have any issues during the stay, they can interact directly with hotel staff, even sending photos of their concerns. The CRM will notify admin members of any incoming communications so they can be dealt with in a fast, efficient manner using secure WhatsApp end-to-end encryption. The hotel can also engage directly with the guests: for example, promotional events or emergency notifications.
On Check-out the guest will be automatically removed from the CRM and a “Thank you for your Stay” message sent. This can also be linked to guest surveys or TripAdvisor ratings.
Introduce your hotel to a Simple Guest Engagement System and discover a better customer experience with TigerTMS iNotify.
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