TigerTMS News

TigerTMS News

With the continuing technology advances, combined with the ever-evolving hospitality sector, we bring you the latest TigerTMS news and industry analysis that affects your business.  

Post-COVID Hotel Reopening Checklist

Our system specialists have created this handy guide to ensure your TigerTMS systems are ready for hotel reopening. You can download the guide in PDF format.

This document is intended as a generic guide and should be performed one week before reopening. Not all features will apply to all customers so please contact your local support office for any guidance.


  • Check you can access the iCharge web portal.
  • Check a guest in from the PMS with credit. Go to the guest room and make an outgoing and connected call for at least 30 seconds. Run a report on iCharge to check the call details. Check on the PMS that the call has been posted onto the PMS bill for the correct amount.
  • Call reception from a room and check that the guest name appears that was used in the check in process.
  • Generate a Room Status event from the telephone and check it is updated correctly on the PMS.
  • Check out a guest ensuring that the phone is barred, and the guest name is no longer appearing on the display if you call Reception from the room.


  • If you have an Auto Attendant in place whilst the hotel was closed, then think about having the Hotels’ Incoming number programming changed back to normal status by the PBX vendor.
  • Test leaving a Voicemail on a colleague’s phone or an occupied bedroom, ensure the Message Lamp flashes. Retrieve the message and check that the lamp resets.
  • Test setting a wakeup call 15 minutes in the future for a room either from the PMS, iCharge or from the phone in the room itself. Head to the room and ensure phone rings at the wakeup time set.


  • Check connectivity between the PMS and other devices by performing a check in and verifying that the devices update (Tablet, TV etc).

Please do not hesitate contacting with any questions or if you require any further assistance.

Other News

TigerTMS White Paper

We are pleased to announce the publication of our first TigerTMS White Paper. The Importance of Guest Interaction in the era of Covid. A pragmatic and effective means to: –

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iPortal – New Mobility for Guests

The Next Generation Mobile Solution for Hotel Guests The Covid pandemic has resulted in an increasing reliance on delivering services via the guests’ own mobile device, rather than traditional shared

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The Power of 2

Solutions designed from the ground up to help you succeed in a post-COVID world, delivering services via the guests’ own mobile device, rather than traditional shared devices in the hotel.

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TigerTMS September Events

We have our popular quarterly update webinars now open for registration. These will take place on four dates in September. 09/09/2020 – EMEA (Europe, Middle East & Africa) – 10am

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WWF Tiger Adoption

In conjunction with the WWF (www.wwf.org), TigerTMS has adopted 35 endangered Tigers in the Khata Corridor in Nepal. Sadly, there are more tigers in captivity in the US than are

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SAAS – Special Promotion

The grip of COVID-19 is easing slightly across the world and our thoughts are turning to planning for business in the new post-Corona era. The Hospitality industry will not be

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Worldwide COVID-19 Virus Outbreak

Dear Valued Customer During normal times, our mission at TigerTMS is to provide the leading software middleware and applications to the Hospitality market worldwide, ensuring that hotels thrive by delivering

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The Big Cat is Back…

After almost 5 years ownership by Mitel Networks we have completed a management buy-out and we are once again an independent company, here to satisfy the demands of the Hospitality

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