Guest Messaging Contact Centre
Guest Messaging Contact Centre
Guest Messaging Contact Centre
iNotify is an intelligent messaging platform that integrates hotel systems with Apps already resident on a guests’ mobile handset (such as WhatsApp). With a quick opt-in to receive hotel notifications, iNotify is the perfect solution to send, receive and manage guest service requests.
- Alleviates the need for users to install yet another App
- Utilises WhatsApp’s encrypted secure messaging facility
- Seamless engagement with your guests and prospective guests
- Supports sending of photographs to explain issues, so you can respond and deal with the problem in a fast and efficient manner
- Increase the opportunity for additional revenues by sending messages of promotions or events
- Routine guest requests can be answered automatically – e.g. “how do I get to the hotel from the station?”
- Emergency Notifications can be dealt with directly, with a timeline recording
- Upon departure, a final message “Thank you for staying with us – we’d be grateful if you would provide a review” message can be sent, and auto removal from the hotel messaging system occurs
Integration
iNotify provides a unique approach to providing your guests with a way to interact with your staff throughout their stay, directly from their mobile devices, without the hassle of downloading an App. It integrates to your PMS and CRM system using the power of iLink.
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