Every guest, known on sight
iGuest brings superior guest service and essential emergency notification to the Mitel MiVoice Business platform — one of the most widely used hospitality telephone systems in the world. The moment a call arrives, the guest's name, language and stay details pop up on the Mitel 6940 handset, so front-line staff answer informed, personal and proactive. And when it matters most, iGuest flashes the alerts that keep guests safe.
Information when you need it
iGuest is the simplest way to get the most from your Mitel telephone system — transforming how front-line staff handle guest requirements by putting the right information on hand.
Guest pop-up
Instant pop-up of guest name, language, stay details, wake-ups and open tickets the moment a call is received.
Native-language greeting
See the guest's preferred language and answer personally — a warmer, more proactive welcome on every call.
Wake-ups & DND
Create, amend or delete wake-up calls and Do Not Disturb directly from the touchscreen, with pending and full history on screen.
Missed wake-up alerts
The iGuest screen flashes to flag any unanswered wake-up, so nothing slips through.
Emergency notification
A 911 call from a guest room triggers a flashing red notice and audible alert on every handset, with full tracking.
Call reporting
All incoming and outgoing station calls are tracked — direction, date, time, duration, answering station and unanswered-call reports.
Built to scale
Supports multiple Mitel 6940 stations, giving busy hotels the scalability to run several operators at once.
Powered by iLink
At its core is iLink — the gold standard for hospitality middleware — connecting the Mitel MiVB system to your PMS.
The guest, on the colour screen
iGuest takes guest data from the PMS and displays it on the colour screen of the Mitel 6940 — so staff are better informed on every call.
Who's calling
Guest name and stay details surface instantly, so staff greet the right guest the right way.
Their language
The guest's preferred language is shown up front for a personal, native-language welcome.
Wake-ups & DND
Set and clear wake-up calls and Do Not Disturb with simple touchscreen functions.
Open tickets
Outstanding requests and tickets appear alongside the guest, so staff pick up where things left off.
Wake-up status
Pending wake-ups and full history and status are displayed, with missed calls flagged on screen.
PMS integration
iLink ties the Mitel MiVB system to the hotel PMS, keeping guest data live and accurate.
Emergency notification, built in
iGuest meets the fundamental legal requirements of Ray Baum's Act and Kari's Law for emergency calls — keeping staff aware and guests safe.
A room emergency call alerts the whole front line
Any guest making an emergency call from their room invokes a flashing red notice on every handset screen, accompanied by an audible bleeping sound. All calls and alerts to iGuest stations are tracked and can be reported on — so response is fast and accountable.
Get more from your Mitel system
See iGuest on the Mitel 6940 — informed front-line service, effortless wake-ups, and the emergency alerts that keep guests safe.