innLine V5 is TigerTMS's world-class hospitality applications suite — an all-in-one solution for voice messaging, guest wake-up, auto-attendant, voice-prompted room status and minibar posting. Reliable, secure, and PMS-integrated, it optimises operational performance and ensures maximum guest satisfaction for the duration of every stay.
Designed specifically for the hospitality industry with complete integration to the hotel's Property Management System, innLine V5 installs easily with dongle-free licencing and satisfies the operational requirements of all types of property. It's become the preferred standard for many international hotel groups — delivering effective housekeeping services, assisting guests with daily messaging and wake-up requirements in their native language, routing every inbound query to the right department, and posting minibar charges for high-end rooms and suites.
innLine V5 brings together the voice services a hotel runs on — for both staff and guests — in a single, multilingual, PMS-integrated solution.
Guest and staff voicemail with native-language prompts, greeting creation, and timed message delivery.
Guests set their own wake-ups — multiple per room, per day — and get confirmation without staff intervention, with snooze support.
Multi-level menus route every inbound query to the right department, with dial-by-name and time-of-day greetings.
Voice-prompted room status keeps the front desk informed the moment a room is clean — speeding up check-in.
A minibar billing function posts charges straight to the PMS — built for high-end rooms and suites.
Tour leaders create and distribute messages and group wake-ups to their own group — empowering the tour manager and reducing staff load.
Support for multiple languages lets every hotel offer a personalised service. Guests manage their own wake-up calls and messages directly from the handset, in their own language — freeing your team to focus on the moments that matter.
The voice-prompted room status facility ensures the front desk is informed the moment a room is clean and available to let — speeding up the check-in process and improving guest service, with full housekeeping and maid-status reporting.
SIP integration for most PBXs, virtualisation and multi-property capabilities let innLine V5 serve large hotel groups — and entire cruise lines — with low hardware investment and optimised space.
innLine V5 supports tenanted deployments — a single instance running on one server serves multiple properties or groups, each with their own access and privileges. Multi-tenancy is the ideal architecture for cloud environments, evolving to keep pace with every tenant.
Crucial to the cruise industry, innLine V5 automatically adjusts to the correct local time wherever the ship is located — so a wake-up set the previous evening in one time zone is correctly placed the next morning at the new port the ship has sailed to overnight.
A complete hospitality voice platform — here's the detail, grouped the way hotel teams use it.
innLine V5 ships with 20 guest languages, with up to 8 active per system — so guests hear prompts, messages and wake-ups in a language that feels like home.
Talk to a platform expert about voice messaging, self-service wake-ups, and room status — or, if you're already running innLine, upgrade to V5 in a few simple steps.
