Less manual investigation
AI-powered monitoring works around the clock, so your team doesn't have to chase suspicious or unusual call activity by hand.
Platform / iCharge Enterprise
Communication management at the heart of every hotel
iCharge Enterprise is TigerTMS's world-leading Hospitality Communications Suite — integrating hundreds of hotel systems and delivering robust call accounting, a real-time operations dashboard, and comprehensive analytics that help hoteliers improve operational effectiveness and enhance the guest experience.
The next generation
One application for your whole communications stack
iCharge Enterprise delivers first-class performance in the integration of Property Management Systems, PBX, voicemail, High Speed Internet Access, call accounting and many other hotel systems — all within a single application. It's the next-generation Hospitality Communication Management solution, evolved to meet the demands of hospitality in the 21st century, connecting all front- and back-office applications in a single hotel or across multiple properties.
On-premiseVirtualisedPrivate or public cloudSingle & multi-property
40+years engineering hotel communications
10,000+hotels worldwide rely on TigerTMS
100sof hotel systems integrated
24×7technical support, included as standard
At a glance
Real-time information that improves operations
iCharge Enterprise gives hospitality teams a comprehensive set of communication-management features designed to reduce liability, increase revenue, and boost productivity.
A live operations dashboard
See your hotel at a glance — room status, occupancy levels, revenue, call volumes and system alerts — all in real time, on any device.
Fast, accurate billing
Rate and post voice usage for guests and administration teams instantly, with detailed minibar and ancillary charging that reconciles cleanly with your PMS.
Reports that drive decisions
Automatic production of a full range of standard and advanced reports gives detailed analysis and surfaces the operational improvements worth making.
Welcome to the solution
Everything connected through iLink
At the core of iCharge Enterprise is iLink — the Gold Standard for hospitality middleware — providing the interface connectivity that links every part of your infrastructure for optimal performance, and enhances the guest experience by effortlessly integrating:
PMS → Telephony
Telephony
- Call accounting
- Voicemail & message waiting
- Guest wake-up & snooze control
- Wake-up alerts
- Priority emergency calls
PMS → TV
In-room TV
- TV integration
- Personalised in-room guest messages
- View bill on screen
- Express check-out
PMS → Housekeeping
Housekeeping & Maintenance
- Automatic room-status notification to front desk
- Maid-status processing for fast room turnaround
- Speeds up the check-in process
PMS → WiFi
WiFi & Internet
- High Speed Internet Access (HSIA)
- Secure wireless
- Guest log-in
- Authentication protocols
PMS → Room Control
Room Control
- In-room media systems
- Temperature set
- Lighting & music
- Curtains open / closed
PMS → Butler
Butler & VIP
- VIP registration
- Butler-service button on the guest handset
- Delivers a 5-star experience
A dashboard of your hotel operations
Live insight, the moment it matters
Real-time & analytical
One screen for the whole property
Underlying every integration is a comprehensive and unique reporting and analysis application — the Dashboard. It provides live, real-time information for greater insight into operations, with comprehensive reports that let you make informed decisions about your hotel.
- Interface-connection health flagged red, amber or green at a glance
- Telephony usage with filtering on call cost and call charge
- Incoming, outgoing and internal call breakdowns — guest (chargeable) vs staff (operational cost)
- Daily reports often reconciled directly with the hotel's PMS
- Upcoming scheduled wake-ups, historic wake-up reporting, and automatically flagged failed wake-ups
- Minibar charges reported per room for accurate guest billing
Red / Amber / Green statusReconciles with PMSMobile, tablet & desktop
Dashboard
Occupancy · Calls · Wake-ups · AlertsLive · real-time
Reporting
A report for every question
Standard output reports come built in. When you need to delve deeper, the optional Advanced Reporting Module adds in-depth analytics that can be printed, emailed on demand, or scheduled for automated delivery.
Included as standard
iCharge Enterprise reports
The everyday reports hospitality teams run to see the status of their systems and revenues in real time.
Account DetailCall Charge SummaryAncillary Charge SummaryBudget Limit DetailOutstanding Balance
Admin & AncillaryAdmin Call Charge DetailsDetailed Minibar Billing per Room
End of DayTotal Daily Call LogRevenues Generated by Guest by Room
EZ & Charge EnquiryCall Accounting for Admin & GuestBillable Rates by Destination
Wake-upWake-up Call History (success & failed)Scheduled (pending) Wake-up Calls
Advanced Reporting Module · optional
Go deeper
In-depth and advanced reporting for businesses that want to delve further into operational activity.
Carrier Traffic Cost AnalysisTraffic Analysis SummaryComparative Cost Summary
Company Cost & Usage AnalysisDepartmental Cost SummaryDepartmental Usage SummaryDepartmental Call DetailClient Call Summary
Performance AnalysisResponse TimeExtension ResponsesTarget Response AnalysisOperator LoadingFirst Point of Answer AnalysisZero Usage
Extension & Traffic ManagementCall DetailHigh/Low Usage — dialled, extensions, CLITrunk Summary & UtilisationTrunk Busy PeriodRoute Traffic
Every report can be printed or exported as PDF, XLS or CSV.
Why upgrade
What you gain with iCharge Enterprise
iCharge is one of the world's most widely recognised brands in call accounting. iCharge Enterprise takes the offering to the next level of Communications Management — here's how it compares with iCharge Cub and iCharge Pro.
| Feature | iCharge Enterprise |
iCharge Cub |
iCharge Pro |
|---|---|---|---|
| Real-time dashboard widgets — room status, occupancy, system alerts | ✓ | ✗ | ✗ |
| Technical telephone & email support included in the subscription | ✓ | ✗ | ✗ |
| Software version updates included in the subscription | ✓ | ✗ | ✗ |
| 1, 3 or 5-year subscription terms | ✓ | ✗ | ✗ |
| PC, mobile & tablet-friendly user interface | ✓ | ✗ | ✗ |
| Proactive monitoring of interfaces (TigerTMS-hosted solutions) | ✓ | ✓managed solution | ✓managed solution |
| Multi-browser support (Chrome, Edge, Firefox, etc.) | ✓ | ✗ | ✗ |
| HTTPS secure browser communication | ✓ | ✗ | ✗ |
| Enhanced login password security | ✓ | ✗ | ✗ |
| Dashboard user-activity logging | ✓ | ✗ | ✗ |
| Upgraded backend database security (MariaDB 10.5) | ✓ | ✗ | ✗ |
| Advanced reports — e.g. Incoming Call Analysis, Department Cost Summary | ✓with Advanced Reports Module | ✗ | ✓ |
| Automatic reports | ✓with Advanced Reports Module | ✗ | ✓ |
| Standard reports — End of Day, Admin Usage, EZ reports | ✓ | ✓ | ✓ |
| Check-in / check-out | ✓ | ✓ | ✓ |
| Wake-up management & reporting | ✓ | ✓ | ✓ |
| Premise-based, hosted or virtualised environments | ✓ | ✓ | ✓ |
| iLink hospitality middleware | ✓ | ✓ | ✓ |
| Single & multi-property integration | ✓ | ✓ | ✓ |
Subscription pricing
Operational expenditure, not capital outlay
iCharge Enterprise is available as a subscription, so licences are an operational expense rather than capital expenditure — letting hoteliers control operational costs and worry less about up-front investment.
1, 3 & 5-year terms
Flexible subscription lengths, with longer terms available on request.
24×7 support
Round-the-clock technical telephone and email support included as standard.
Updates included
Rights to software version updates are part of every subscription.
Deploy your way
On-premise, virtualised, or hosted in a private or public data centre.
Beyond hospitality
iCharge Business
The same call-accounting heritage, tuned for the commercial marketplace. iCharge Business is a complete call reporting and billing solution — putting business intelligence at your fingertips for voice-traffic management, integration and billing across any organisation, large or small.
- Advanced reporting suite with drill-down capability
- Multi-tiered departmental structures with credit & budget limiting
- Single or multi-property, premise, virtual or cloud
- Scalable from 10 to 10,000+ extensions
Commercial sectorCall management · billing · analytics
Business
Call management · Billing · AnalyticsBusiness intelligence
Intelligent Call Alerts
iAlert — catch costly calls before they cost you
Built into iCharge Enterprise, iAlert monitors and manages call activity through advanced AI-driven alerting. Set custom criteria for call notifications to control phone usage, reduce costs, and prevent fraudulent activity.
AI-Powered · smart detection & recommendations
Real-Time · alerts & dashboards before it gets costly
Multi-Property · single site or portfolio-wide
Stop spend before it starts
Detect and prevent unnecessary or unauthorised usage before it becomes costly. Set thresholds for duration and cost to catch expensive calls instantly.
Spot fraud in real time
Identify unusual patterns instantly, supported by AI-driven recommendations — including activity from unoccupied rooms and potential fraud.
What iAlert watches for
Example alerts
International calls
Emergency numbers
Calls over a threshold (e.g. >1 min or >$10)
Calls from specific extensions
Spam detection — high inbound volume
Calls from unoccupied rooms
Internal extension-to-extension
Built by chat — no coding
Type your criteria into the integrated chat box and iAlert automatically builds and activates the alert. The AI engine then suggests additional alerts based on your system setup.
Delivered your way
Real-time on your personalised iAlert dashboard, and by email straight to the recipients you nominate per alert.
Put iCharge Enterprise at the heart of your hotel
Talk to a platform expert about call accounting, the operations dashboard, and the analytics that will move the needle for your property — or upgrade from your existing iCharge in a few simple steps.