Communications Management, Call Accounting and Intelligent Call Alerts
Communications Management, Call Accounting and Intelligent Call Alerts
Communications Management, Call Accounting and Intelligent Call Alerts
iCharge Enterprise is redefining hotel communication management, raising the bar for innovation and operational intelligence in hospitality. Built on the global success of iCharge, the industry’s most widely adopted call accounting, this next-generation platform now offers iAlert, an AI-powered call alerting solution. Together, they deliver smarter, more proactive control over every aspect of hotel call activity.
For all hotel types, whether an independent or chain with multiple properties, iCharge Enterprise delivers first class performance through the integration of Property management systems, PBX, Voicemail, High speed internet access (HSIA), call accounting and many other hotel systems and produces comprehensive real-time and analytical reports that help hoteliers improve operational effectiveness and enhance the guest experience.
iCharge has a comprehensive set of Communication Management features that provides real-time information to improve your operations, examples include;
- Dashboard view of your hotel operations including; room status, occupancy levels, system alerts
- Fast billing of voice usage for guests and administration teams
- Automatic production of a range of reports to give detailed analysis, and enable operational improvements
Connectivity
At the core of iCharge Enterprise is iLink – the Gold Standard for Hospitality Middleware. This provides interface connectivity to ensure every part of the infrastructure is linked for optimal performance and functionality. Our communications manager platform enhances the guest experience by effortlessly integrating
PMS to Telephony
- Call Accounting
- Voicemail
- Message Waiting
- Guest Wake Up
- Snooze Control
- Wake-up Alerts
- Priority Emergency Calls
PMS to TV
- TV Integration
- Personalised messages for guests in their room
- View Bill
- Express Check-out
- Snooze Control
PMS to Housekeeping / Maintenance
- Automatic notification of a room status to Front Desk
- Maid Status processing for fast room turn around
- Speed up the check in process
PMS to WIFI
- High Speed Internet Access
- Secure Wireless Guest Log-in
- Authentication Protocols
PMS to Room Control
- In Room Media Systems
- Temperature Set
- Lighting
- Music
- Curtains Open / Closed
PMS to Butler
- VIP Registration
- Butler service button on the hotel handset
- Provide 5* Experience
PMS to Conference
- Welcome Signage
- Company Display
- Telephony
- WIFI
Integration for Cruise
- Seamless integration of PMS
- Call Wakeup
- Housekeeping
- Telephone
PMS to Ancillaries
- Minibar
- Guest Services
- Maintenance
- Emergency Notification
A Dashboard for your Hotel Operations
The inbuilt dashboard provides live and real-time information for greater analysis and insights into your operations. Comprehensive reports flag urgent issues and enable informed decisions to be made.
Status: View the status of Interface Connections
Wakeup: Report of schedules and history
Telephony Usage: Filter on the number of incoming / outgoing calls, costs and charges.
Reconcile: Integrate EZ daily reports with the PMS to summarize daily calls and drill down into guest revenue or staff operational costs.
Ancillary Charges: Report of charges from items such as minibar
Other Features
Many other reports are available including Admin usage, Account detail and Charge enquiry report.
Advanced reporting for businesses who want to delve deeper into their operational activities is also available through the Advanced Management Reporting module. These reports include Carrier Traffic Cost Analysis, Company Cost & Usage Analysis, Performance Analysis, Extension Usage Reports and Traffic Management Reports. Download our DataSheet for a full list of advanced reports.
iCharge Enterprise is available on a subscription basis (1, 3, 5 years as standard – longer term periods also available) and is deployed on premise, in a virtualised or hosted environment in a private or public data centre.
Intelligent Call Alerts Powered by AI
iAlert is a powerful new module for iCharge Enterprise designed to monitor and manage call activity through advanced, AI-driven alerting. By allowing hotels to set custom criteria for call notifications, iAlert helps them stay in control of phone usage, reduce unnecessary costs, and prevent fraudulent activity before it escalates.
iAlert gives hotels complete visibility and control over call behaviour, delivering three major advantages:
- Save time by reducing manual investigation into suspicious or unusual call activity
- Save money by detecting and preventing unnecessary or unauthorised usage before it becomes costly
- Improve security by identifying unusual patterns instantly, supported by AI-driven recommendations
Fully Customisable Alerts
Hotels can create alerts for any type of call — inbound, outbound, or internal. Every alert can be customised to your needs and assigned a priority level of high, medium, or low.
Examples of alert configurations may include:
- Outbound international calls
- Emergency numbers dialled (911, 999, 111, etc.)
- Calls exceeding a set duration or cost (e.g., over 1 minute and above $10)
- Calls made from a specific extension
- Activity from unoccupied or out-of-service guest rooms
- Stop spam inbound calls with High Call Volume Detection
AI-Enhanced Intelligence with simple conversational setup
Creating an alert is effortless. Just type the criteria into the integrated chat box and iAlert automatically builds and activates the alert. No technical knowledge or coding is required.
iAlert’s AI engine doesn’t just monitor what you configure, it can suggest additional new alerts based on your current system set up that may improve security or cost control.
Role-Based, Relevant Reporting
iAlert ensures every user sees the information most relevant to their role:
- General Managers can focus on activity within their individual hotel at a local level
- Regional or Corporate Managers can view aggregated activity across multiple properties or a portfolio at global level
The Dashboard is in realtime to ensure clarity, efficiency, and data that supports smarter decision-making. Alerts are also emailed if set as an instruction of the alert.
The powerful partnership of iCharge Enterprise with iAlert gives hotels the intelligence and flexibility to manage call activity with confidence.
What Our Customers Are Saying
