The World’s Favourite Hospitality Communication Manager System

The World’s Favourite Hospitality Communication Manager System

The World’s Favourite Hospitality Communication Manager System

Important Update: Microsoft’s support for Silverlight ends 12th October 2021

Microsoft has announced that support for their Silverlight browser plugin for Internet Explorer is ending on 12th October 2021. This plugin is used in all current versions of TigerTMS iCharge.

There will be an update to iCharge available mid-September 2021, customers with support contracts will have plenty of time for the install before Silverlight expires. We recommend that the PC you have hosting iCharge is running either Windows 10 or Windows server 2012 R2 (or newer).

If you are currently using iCharge without a maintenance contract, please get in touch to discuss your options.

iCharge is the most widely used Hospitality Communication Manager system across the globe. It is available in two variants (GOLD PRO and SILVER CUB) to meet the exact needs of different types of hotel.

 

Whether you’re an independent operator or a chain with multiple properties, you’ll want to connect your front and back office applications to provide a seamless service to your guests and information to your staff. iCharge has a comprehensive set of Communication Management features that provides timely information to improve your operations;

  • Fast billing of voice usage for guests and administration teams
  • Notifications to front desk that rooms are cleaned and available to let for speedy check-in
  • Automatic production of a range of reports to give detailed analysis, and enable operational improvements

Options

Our tiered approach allows hotels to choose a package that suits their particular needs.

Gold Pro
Designed to meet the exacting requirements of full service 4* and 5* properties and provides a very detailed and comprehensive range of call management and guest status reports. Advanced integration into your PMS supports flexible billing and provides a range of advanced reports that can be automatically scheduled or produced on an ad-hoc basis. iCharge GOLD PRO is perfect for properties who require deep analysis to give greater insights into voice traffic, as well as reports to help with property performance (for example, giving notice to front desk that a room is clean and available to let, to speed up the check in process).

Silver Cub
Perfect for hoteliers who have less need for detailed reporting.  If your hotel does not require detailed analysis reports, but does want straight forward voice billing – interfaced to your PMS – this is the right level of solution for you.

Key Features

iCharge utilises the power of iLink to manage your connectivity requirements and ensures every part of your infrastructure is linked for optimal performance and functionality. Your communications manager platform integrates effortlessly between:

  • PMS
  • Telephony
  • WiFi
  • TV systems
  • Housekeeping
  • Maintenance
  • Wake Up
  • Conference
  • Minibar
  • BYOD
  • Guest Services
  • Emergency Notification
  • Room control
  • Voicemail 
  • Butler
  • And many more…

iCharge can be deployed on premise, in a virtual environment, or hosted away from the property in a private or public data centre, operated as a SaaS model by TigerTMS.  You can download the iCharge brochure here.

Speak to an iCharge expert