The Future of Guest Services

As we emerge from the Coronavirus pandemic and enter an era of the “new normal”, there are both challenges and opportunities facing many Hoteliers.

Although business travel remains low for most countries, the welcome demand of “Staycationers” has generated high occupancy and room rates. It’s important therefore for hoteliers to understand – and react to – the traditional and new factors that influence the guests’ decision of which hotel they select.

New technology will be an intrinsic factor in enabling Hoteliers to adapt to the new normal to meet the revised Guest requirements and expectations.
This whitepaper explores the issues hoteliers face, and offers practical and sustainable answers on how to retune to offer a superior guest experience.