The Importance of Guest Interaction in the era of Covid

Covid19 has majorly impacted the Hospitality Industry. As we return to the “new norm”, the importance of effective and timely communication with Guests has never been higher – their level of confidence in Hoteliers ability to effectively manage the risk of infection can make the difference in a booking turning into a stay as opposed to a costly cancellation. Once checked-in, ensuring that a Guest has a great experience and encouraging them to share that across their social circles, is one of the most powerful tools any Hotelier can use to positively influence future occupancy and room rates in today’s environment.

This whitepaper lays out some of the technology options available in the marketplace and highlights the choices and considerations Hoteliers need to make, along with the benefits and challenges presented by these different approaches.