No Apps, No Downloads – Just Better Guest Service

No Apps, No Downloads – Just Better Guest Service

No Apps, No Downloads – Just Better Guest Service

H360 Guest Experience of tomorrow Award 2021

Winner of the Hotel360 Innovation Award for Guest Experience Of Tomorrow

Shortlisted in The Caterer 2021 Supplier Awards

Why not request a trial of the award winning iPortal. Add buttons, brand it to your requirements, upload images and property information, promotions or special offers. See for yourself how iPortal can revolutionize your hotel guest experience. 

Request iPortal Trial

    iPortal is a unique solution. It boosts hotel revenues by generating additional bookings and enhances the guest experience to provide guests with all the hotel information they need, directly to their own mobile devices using a QR-Code. Importantly, it supports the desire for us all to contribute to a better and more sustainable future.

     

    Your custom branded Guest Services iPortal solution displays real-time information to your guests on the lead up to and throughout their stay.

    A Perfect Sales Tool to Boost Your Bookings
    Include the iPortal QR-Code in your advertising to allow prospective customers the opportunity to view the amenities on offer at your hotel, to ask questions via chat messaging or by calling the property, and to book their reservation easily on-line.  Once checked-in, upsell food and beverages with the F&B order and pay feature.

    Create an Enhanced Service for Your Guests

    For a more inclusive experience, iPortal can integrate and connect the guest through to the property PMS via our powerful iLink integration middleware, enabling additional functionalities such as view bill and auto check-out. Personal service is assured with onward integration to messaging* and telephony**, and iPortal becomes the users’ digital assistant for the duration of their stay.

    Support the environment and your sustainability goals

    Use iPortal to provide easy access to all your hotel’s information and promote the facilities on offer, whilst supporting your sustainability goals. With iPortal, you completely remove the need for the traditional printed hotel directory, information sheets, pamphlets promoting hotel services, and printed menus in rooms. Today’s guests welcome the use of technologies that contribute to a sustainable future.

    No development

    iPortal is easy to set-up and manage using the online content manager – you no longer need to engage outside companies and spend precious revenue developing an App. Choose a design from the templates available, brand it with your logos and to your colour scheme, upload your content and images, then you’re complete, it’s simple.

    iPortal is easy to set-up and manage with using our online configurator – you no longer need to engage outside companies and spend precious revenue developing an App. Choose a design from the templates available, brand it to your colour scheme, upload logos, content and images, then you’re complete, it’s simple.

    What Our Customers Are Saying

    ”iPortal is a fabulous simple solution already introduced in a number of our Holiday Inn Express hotels in the UK. Under 60 minutes to self-configure the screen and buttons - just so simple but yet so effective!”

    Andrew Thombs

    Group IT & Systems Development Manager at Atlas Hotels

    Atlas Hotels

    ”When we planned the renovation of our new luxury boutique hotel, Halepuna Waikiki by Halekulani, one of our primary objectives was to elevate the guest experience. We were pleased to discover iPortal by TigerTMS as an alternative to the traditional hotel compendium. It provides a convenient amenity for our valued guests to access hotel information digitally and meets with our company’s 'green' initiative. Additionally, being able to administer changes on iPortal at the hotel level makes updating information so much quicker. The iPortal Dashboard is an excellent feature that allows management to collect valuable statistics on the usage of this new offering. Lastly, we are happy that iPortal offers multiple language options. At Halepuna Waikiki, we have this amenity offered in the English and Japanese languages!”

    Julie Arigo

    General Manager - Halepuna Waikiki

    Halepuna Resort

    Desktop Demos

    Click on the below templates to preview how they would look on a mobile device. Your iPortal would have your logos, your brand colours and your content, making an iPortal bespoke to your hotel.

    Mobile Demo

    Open the camera on your smartphone and point it at the QR code to see instantly the advantages iPortal can bring your hotel. Remember the look, feel and content are all easily updated by you.

     

    Mobile Demo

    Click the QR code to instantly see the advantages iPortal can bring to your hotel. Remember the look, feel and content are all easily updated by you.

     

    Key Features

    iPortal utilises the latest technology to support 21st century travellers who are accustomed to using their mobile devices to obtain instant access to information, and communicate with hotel staff:

      • Customised branding
      • No development costs, easy to use templates
      • Replace room directories
      • Promote facilities and special offers
      • Make reservations
      • Speedy check out with the auto-express check-out facility
      • Integration with your PMS and voice and messaging systems
      • Enhanced messaging* for multiple agents to answer guests’ messages
      • Enhance ratings with feedback from guests’
      • Social Media buttons linked directly to your social media channels
      • Dashboard Analytics for Reporting – see most frequently used buttons
      • Multi-site Management to creates once, use many to save time
      • Integration to leading F&B order and pay feature
      • HVAC to control room facilities such as lights & air conditioning

    Pricing

    Contact TigerTMS today and we will be pleased to provide bespoke, affordable pricing that suits your budget and offers true ROI for your business.

    Benefits Summary

    • GENERATE ADDITIONAL REVENUE: Upsell additional services (critical period between booking & check-in) and cross-sell 3rd Party services —taxi, restaurants, theatre etc.
    • ENHANCE GUEST EXPERIENCE: Easy engagement with hotel staff via voice or messaging and no App to download. Customise with your branding.
    • SUPPORT YOUR SUSTAINABILITY GOALS AND SAVE MONEY: Replace traditional hotel directories and make ongoing changes using the iPortal Configurator.

    We have selected a best of breed provider Fetch to partner with for our F&B order and pay functionality.  Their contactless payment solution makes the customer experience even better, whilst increasing revenue for the hospitality business.

     

    TigerTMS hospitality solutions are used by over 10,000 hotels worldwide. 

    Speak to an iPortal expert

      *Enhanced Messaging
      Requires iPortal Messaging Subscription. Costs are charged per agent per month. The number of guests accessing the service is unlimited.

       

      **Telephony Integration
      You may require additional third-party equipment, free assistance from TigerTMS is included within the iPortal subscription.
      iPortal has a full Certified Integration with the Mitel MiVoice Telephony Platform as standard.

       
      ^Displayed prices may incur local taxes, aligned to the billing country