No Apps, No Downloads – Just Better Guest Service

No Apps, No Downloads – Just Better Guest Service

No Apps, No Downloads – Just Better Guest Service


iPortal – the award-winning mobile guest services solution – has had an upgrade!


“With a bright new look and feel; easy to use navigation; and drag and drop features; developments also include Do Not Disturb, View My Bill and Express Checkout.”

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    Your digital guest compendium


    • iPortal transitions the guest experience to provide a welcoming, responsive, and easy to use mobile guest services solution, simply by scanning a QR code.

    Supporting your guests through automation


    • Remove time-consuming tasks to create a personal service to your guests.
    • View bill and auto check-out at the touch of a finger to provide a fast auto express check-out service.
    • Guest set their own Do Not Disturb at the touch of a click from their mobile device.

    Rewards for exceptional guest service


    • Provide memorable experiences whilst increasing revenues with well-timed promotions of hotel facilities and special offers.
    • Offer food and beverage order & pay at the touch of a button to make the customer experience even better, whilst increasing your revenues.

    Superior care


    • Create an unforgettable experience and the elegance of a 5 Star.
    • Streamline repetitive and time-consuming queries with direct guest chat and speed dials to enable free calls direct to hotel departments.
    • Easily monitor guest feedback to get real-time satisfaction from your guest to enable optimum guest satisfaction.

    Stress free implementation, easy to use plus a great ROI


    • Produce a bespoke mobile guest services solution from a selection of templates and control your content from the online portal, guests scan the QR code and instantly see your latest hotel information and promotions.
    • Multi-site management creates once – use many times, with multiple languages.

    What Our Customers Are Saying

    Andrew Thombs
    Group IT & Systems Development Manager at Atlas Hotels
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    ”iPortal is a fabulous simple solution already introduced in a number of our Holiday Inn Express hotels in the UK. Under 60 minutes to self-configure the screen and buttons - just so simple but yet so effective!”
    Julie Arigo
    General Manager - Halepuna Waikiki
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    ”When we planned the renovation of our new luxury boutique hotel, Halepuna Waikiki by Halekulani, one of our primary objectives was to elevate the guest experience. We were pleased to discover iPortal by TigerTMS as an alternative to the traditional hotel compendium. It provides a convenient amenity for our valued guests to access hotel information digitally and meets with our company’s 'green' initiative. Additionally, being able to administer changes on iPortal at the hotel level makes updating information so much quicker. The iPortal Dashboard is an excellent feature that allows management to collect valuable statistics on the usage of this new offering. Lastly, we are happy that iPortal offers multiple language options. At Halepuna Waikiki, we have this amenity offered in the English and Japanese languages!”

    Desktop Demos

    Click on the images below to see examples of iPortal.  Your iPortal would have your brand colours and your content, making a digital compendium bespoke to your hotel.

    Mobile Demo

    Open the camera on your smartphone and point it at the QR code to see instantly the advantages iPortal can bring your hotel. Remember the look, feel and content are all easily updated by you.

    Mobile Demo

    Click the iPortal demo images to instantly see the advantages iPortal can bring to your hotel. Remember the look, feel and content are all easily updated by you.


    Key Features

    iPortal utilises the latest technology to support 21st century travellers who are accustomed to using their mobile devices to obtain instant access to information, and communicate with hotel staff:

      • Customised branding
      • Easy to use templates
      • Replace room directories
      • Promote facilities and special offers
      • Make reservations
      • Speedy check out with the auto-express check-out facility
      • Integration with many PMS systems
      • Enhance ratings with feedback from guests’
      • Social Media buttons linked directly to your social media channels
      • Dashboard Analytics for Reporting – see most frequently used buttons
      • Multi-site Management to creates once, use many to save time
      • Integration to leading F&B order and pay feature
      • Integration with PMS to enable guests to set wake-up calls (via innLine*)

    *innLine software purchased separately

    Download iPortal Brochure

      Benefits Summary

      • GENERATE ADDITIONAL REVENUE: Upsell additional services (critical period between booking & check-in) and cross-sell 3rd Party services —taxi, restaurants, theatre etc.
      • ENHANCE GUEST EXPERIENCE: Easy engagement with hotel staff via voice or messaging and no App to download. Customise with your branding.
      • SUPPORT YOUR SUSTAINABILITY GOALS AND SAVE MONEY: Replace traditional hotel directories and make ongoing changes using the iPortal Configurator.
      Contact an iPortal expert

        Winner of the Hotel360 Innovation Award for Guest Experience Of Tomorrow

        Shortlisted in The Caterer 2021 Supplier Awards

        Increase revenues, improve performance, and enhance the guest experience with iPortal – our superior mobile guest services solution.