No Apps, No Downloads – Just Better Guest Service

No Apps, No Downloads – Just Better Guest Service

No Apps, No Downloads – Just Better Guest Service

Winner of the Hotel360 Innovation Award for Guest Experience Of Tomorrow

Shortlisted in The Caterer 2021 Supplier Awards

Why not request a trial of the award winning iPortal. Add buttons, brand it to your requirements, upload images and property information, promotions or special offers. See for yourself how iPortal can revolutionize your hotel guest experience. 

Request iPortal Trial

    iPortal is a unique solution, that can boost hotel revenues by generating additional bookings and enhance the guest experience by providing your guests with all the hotel information they need, directly to their own mobile devices, without the hassle of downloading an App, and no set-up costs. Importantly, it also supports the need for us all to contribute to a better and more sustainable future.


    Our zero footprint approach provides a simple QR-Code that users scan with their smartphones to access your custom branded Guest Services Solution, displaying all the information and services they will need during their stay, including having the ability to message* or call** the hotel directly.

    A Perfect Sales Tool to Boost Your Bookings
    Include the iPortal QR-Code in your advertising to allow prospective customers the opportunity to view the amenities on offer at your hotel, to ask questions via chat messaging or by calling the property, and to book their reservation easily on-line.

    Create an Enhanced Service for Your Guests For those who wish to provide a more inclusive experience, once checked-in, iPortal can integrate and connect the guest through to the property PMS via our powerful iLink integration middleware, enabling additional functionalities such as view bill and auto check-out. Personal service is assured with onward integration to messaging* and telephony**, and iPortal becomes the users’ digital assistant for the duration of their stay.

    Support the environment and your sustainability goals

    Use iPortal to provide easy access to all your hotel’s information and promote the facilities on offer, whilst supporting your sustainability goals. With iPortal, you completely remove the need for the traditional printed hotel directory, information sheets, pamphlets promoting hotel services, and printed menus in rooms. Today’s guests welcome the use of technologies that contribute to a sustainable future.

    iPortal is easy to set-up and manage with using our online configurator – you no longer need to engage outside companies and spend precious revenue developing an App. Choose a design from the templates available, brand it to your colour scheme, upload logos, content and images, then you’re complete, it’s simple.

    What Our Customers Are Saying

    Desktop Demos

    Click on the below templates to preview how they would look on a mobile device. Your iPortal would have your logos, your brand colours and your content, making an iPortal bespoke to your hotel.

    Mobile Demo

    Open the camera on your smartphone and point it at the QR code to see instantly the advantages iPortal can bring your hotel. Remember the look, feel and content are all easily updated by you.


    Mobile Demo

    Click the QR code to instantly see the advantages iPortal can bring to your hotel. Remember the look, feel and content are all easily updated by you.


    Key Features

    iPortal utilises the latest technology to support 21st century travellers who are accustomed to using their mobile devices to obtain instant access to information, and communicate with hotel staff:

    • Remove expensive traditional hotel directories and provide easy access to all your hotel’s information and promote facilities on offer

    • Choose from the templates available to create your fully branded hotel information, including services that drive additional revenue (such as restaurant bookings, spa treatments, bar services and deals, events, and much more)

    • Integration with your PMS and voice and messaging systems enables guests to use speed dial and messaging functions and interact directly and with ease to your hotel staff

    • Enhanced messaging* enables multiple agents to answer guests messages via the chat facility so your guests queries will never be missed.

    • Guests with direct access to room service, concierge and reception often experience an enhanced service and leave better reviews

    • Enable guests a speedy check out with the auto-express check-out facility

    • Attract valuable feedback from guests’ about their experiences with a pre-configured rating feedback button

    • Social Media buttons link directly to your social media channels

    • Dashboard Analytics for Reporting allow at a glance, the number of guests using iPortal, and the most frequently used buttons. Reports can be used by hour, day, week and month.

    • The Multi-site Management ‘creates once, use many’ feature streamlines the design process for hotels with multiple properties. Replicating the design saves time and reinforces Brand Guidelines.


    Development costs for traditional downloadable Apps are beyond the reach of many of hotels. iPortal breaks the mould. It is priced to enable hotels to build their own solution, providing more functionality than existing Apps, at a cost they can afford.

    Subscription Plan 1
    1 to 99 Rooms

    $99 USD / €85 Euro / £75 GBP
    per Month ^
    Subscription Plan 2
    100 to 249 Rooms

    $199 USD / €170 Euro / £150 GBP
    per Month ^
    Subscription Plan 3
    250-499 Rooms

    $349 USD / €295 Euro / £255 GBP
    per Month ^
    Subscription Plan 1a
    1-99 Rooms

    $990 USD / €850 Euro / £750 GBP
    per Year ^
    Subscription Plan 2a
    100 to 249 Rooms

    $1990 USD / €1700 Euro / £1500 GBP
    per Year ^
    Subscription Plan 3a
    250-499 Rooms

    $3490 USD / €2950 Euro / £2550 GBP
    per Year ^

    Subscription for 500+ Rooms available on request.

    Benefits Summary

    • GENERATE ADDITIONAL REVENUE: Upsell additional services (critical period between booking & check-in) and cross-sell 3rd Party services —taxi, restaurants, theatre etc.
    • ENHANCE GUEST EXPERIENCE: Easy engagement with hotel staff via voice or messaging and no App to download. Customise with your branding.
    • SUPPORT YOUR SUSTAINABILITY GOALS AND SAVE MONEY: Replace traditional hotel directories and make ongoing changes using the iPortal Configurator.
    Speak to an iPortal expert

      *Enhanced Messaging
      Requires iPortal Messaging Subscription. Costs are charged per agent per month. The number of guests accessing the service is unlimited.


      **Telephony Integration
      You may require additional third-party equipment, free assistance from TigerTMS is included within the iPortal subscription.
      iPortal has a full Certified Integration with the Mitel MiVoice Telephony Platform as standard.

      ^Displayed prices may incur local taxes, aligned to the billing country