Freedom to choose the best Applications for your Hotel

Freedom to choose the best Applications for your Hotel

Freedom to choose the best Applications for your Hotel

iLink is the central communication hub for the TigerTMS suite of solutions and all best-of-breed applications used by hotels who offer the ultimate guest experience. iLink has become the Gold Standard for Hospitality Middleware, providing interface connectivity for every leading PMS System, TV System and Guest Services’ solution available in the market.

Create an Enhanced Service for Your Guests
Guests increasingly embrace technology when it enhances their stay. From auto check-in and check-out on mobile devices, to being able to directly message and voice call hotel staff, or receive personalised messages on the smart TVs in their hotel rooms, guests accept the benefits of IT solutions. iLink enables hotels to achieve a high level of guest satisfaction, by ensuring every part of their infrastructure is connected.

A Perfect Solution to Save Time and Cost
By introducing a distributed Middleware approach, hoteliers can save significant time and costs by removing the need to purchase individual integrations for every application connected to the PMS. Ongoing annual support means you no longer have to pay for each interface – one iLink system is all you need!

iLink provides the most integrations and connects hundreds of applications to route data effortlessly between them.  These interfaces include:

  • PMS
  • Telephony
  • WiFi
  • TV systems
  • Housekeeping
  • Maintenance
  • Wake Up
  • Conference
  • Minibar
  • BYOD
  • Guest Services
  • Emergency Notification
  • Room control
  • Voicemail 
  • Butler
  • And many more…

The Traditional Setup

Since the advent of the modern PMS systems in the 1970’s, the conventional set up has been to position the PMS at the centre of the software architecture.  This design was largely adopted because the PMS has become the most important and indispensable application within the hotel.

Many technologies and applications have been developed and added to this architecture over the years. With a licence fee charged for each integration, costs have racked-up for hoteliers. And the problem grows; as new products launch to the market, the interface costs are accompanied with delays for the connection to be built.


This set up is unnecessarily complicated, expensive and time consuming.

The Better Option

To become more efficient, Hoteliers can migrate to a flexible architecture where applications are added and removed easily, without onerous costs and delays, whilst retaining full connectivity with the PMS. This is precisely the function of TigerTMS’ iLink middleware solution.

iLink connects hundreds of applications to each other, allowing data to flow between them. iLink boasts more interfaces to more applications than any other provider.

 

This platform is easily extended for additional applications to be connected to it, removing the need for direct connections to the PMS.

What Our Customers Are Saying

“TigerTMS iLink has definitely improved our interface operations at The Cologne Marriott Hotel and 6 other Marriott International hotels affiliated to the IT cluster. All have been using TigerTMS for several years. 

 

We use iLink as the interface to display the names of guests from the hotel management programme Opera to the telephone on reception. It displays the charges from the telephone system as a report in iCharge, accessed by reception via a web page. It allows us to have the telephone charges, via the Opera hotel management program, to be displayed on the guest bill.”

Karsten Stoppok

Senior Cluster Systems Manager Köln Marriott Hotel Germany

Marriott International

“The iLink integration from TigerTMS is very stable and the performance has been exceptional. The exchange of data between the integrated systems is seamless and fast. 

 

We are delighted with the iLink integration with the Samsung REACH IPTV system at the hotel. One of the biggest drivers was to reduce the need for paper by using a platform where the guests could receive general and personalised messages and communications on their in-room TV. 

 

During the installation phase, the engineers were very professional and ensured the setup was fully functional and expectations met. The coordination was great despite being a remote installation. We highly recommend TigerTMS!”

Boaz Kiprotich

Technical Engineer, HSC Limited

HSC Ltd

iLink has afforded us many benefits, including:

1.    Telephone cost reduced by 30%!
2.    A seamless communication between front office and rooms
3.    Improved operational support with the use of the Auto Attendant and automatic switchboard answering machine
4.    Greater insight into operational performance through extensive reporting

Balaji, Group CIO

11 Plc (formerly Mobil Oil Nigeria)

iLink has enabled us to deliver an integrated system of systems.  We no longer need to set up different servers or systems and monitor them separately.  iLink provides a single connectivity environment giving flexibility, reliability, ease of access to systems.

Peniel Ipo

Senior Network Engineer, Remington Group

Interfaces

iLink has bi-directional interfaces to over 80 PMS systems, hundreds of telephony switches and all of the major TV and guest services systems. iLink is also able to connect via file transfer to all of the other PMS systems in the market. We work with some of the largest hospitality technology partners in the business. This has afforded us the accreditation as the supplier with the largest number of certified integrations, and our deep routed relationships ensures we keep up to date to provide new certified connections to the latest versions of technologies and products, as they are released to the market.

 

If there’s a system we haven’t yet integrated with, our highly skilled development team who are experienced in coding hospitality applications can provide seamless and accredited integration.

Evolve IP
Infor
Shiji
Mews
Mitel
NEC
OnQ
Opera
Philips
Samsung
Apaleo
3CX
Alcatel Lucent
Avaya
Evolve IP
Infor
Shiji
Mews
Mitel
NEC
OnQ
Opera
Philips
Samsung
Apaleo

iLink Certified Interfaces

Use the below menus to check iLink support for your infrastructure.

 

Supported by iLink

 

Please contact us if your interface is not listed or for a full list of the certified integrations that have made us the most widely used platform by hotels across the globe.

Speak to an iLink expert

    Benefits Summary

    REACT TO MARKET TRENDS: iLink enables Hotels to implement applicable, relevant solutions for their guests, without having to wait many months for a new interface to be developed by the PMS provider.


    SAVE COSTS: Remove the need to purchase and support individual interfaces. With iLink, you purchase once and use many times.


    ENHANCE THE GUEST EXPERIENCE: Integrate your hotel technologies to personalise and meet the needs of individual guests.