The next generation Communications Management Solution with data analytics and reporting

The next generation Communications Management Solution with data analytics and reporting

The next generation Communications Management Solution with data analytics and reporting

“The Future of Communication Management”

iCharge Enterprise

iCharge Enterprise will undoubtedly become the gold standard for hotel communication management in hospitality. Derived from iCharge – the most widely used Hospitality Communication Manager System across the globe – this next generation technology is transforming the way hotels connect front and back office applications to provide a seamless service to guests, meeting the exact needs of different types of hotel.

 

For all hotel types, whether an independent or chain with multiple properties, iCharge Enterprise delivers first class performance through the integration of Property management systems, PBX, Voicemail, High speed internet access (HSIA), call accounting and many other hotel systems and produces comprehensive real-time and analytical reports that help hoteliers improve operational effectiveness and enhance the guest experience.

iCharge has a comprehensive set of Communication Management features that provides real-time information to improve your operations, examples include;

  • Dashboard view of your hotel operations including; room status, occupancy levels, system alerts
  • Fast billing of voice usage for guests and administration teams
  • Automatic production of a range of reports to give detailed analysis, and enable operational improvements

What Our Customers Are Saying

Connectivity

At the core of iCharge Enterprise is iLink – the Gold Standard for Hospitality Middleware. This provides interface connectivity to ensure every part of the infrastructure is linked for optimal performance and functionality. Our communications manager platform enhances the guest experience by effortlessly integrating

PMS to Telephony

  • Call Accounting
  • Voicemail
  • Message Waiting
  • Guest Wake Up
  • Snooze Control
  • Wake-up Alerts
  • Priority Emergency Calls

PMS to TV

 

  • TV Integration
  • Personalised messages for guests in their room
  • View Bill
  • Express Check-out
  • Snooze Control

PMS to Housekeeping and Maintenance

 

  • Automatic notification of a room status to Front Desk
  • Maid Status processing for fast room turn around
  • Speed up the check in process

PMS to WIFI

  • High Speed Internet Access
  • Secure Wireless Guest Log-in
  • Authentication Protocols

PMS to Room Control

  • In Room Media Systems
  • Temperature Set
  • Lighting
  • Music
  • Curtains Open / Closed

PMS to Butler

  • VIP Registration
  • Butler service button on the hotel handset
  • Provide 5* Experience

PMS to Conference

  • Welcome Signage
  • Company Display
  • Telephony
  • WIFI

Integration for Cruise

  • Seamless integration of PMS
  • Call Wakeup
  • Housekeeping
  • Telephone

PMS to Ancillaries

  • Minibar
  • Guest Services
  • Maintenance
  • Emergency Notification

A Dashboard for your Hotel Operations

The inbuilt dashboard provides live and real-time information for greater analysis and insights into your operations. Comprehensive reports flag urgent issues and enable informed decisions to be made.

Status: 

View the status of Interface Connections

 

Wakeup:

Report of schedules and history

Telephony Usage: 

Filter on the number of incoming / outgoing calls, costs and charges.

Reconcile:

Bring together your EZ daily reports with the Hotel’s PMS to provide a summary of the days calls, with drill down reporting on revenue by guest usage or operational cost usage by staff.

Ancillary Charges:

Report of charges from items such as minibar

Other Features

Many other reports are available including Admin usage, Account detail and Charge enquiry report.


Advanced reporting for businesses who want to delve deeper into their operational activities is also available through the Advanced Management Reporting module. These reports include Carrier Traffic Cost Analysis, Company Cost & Usage Analysis, Performance Analysis, Extension Usage Reports and Traffic Management Reports. Download our DataSheet for a full list of advanced reports. 

iCharge Enterprise is available on a subscription basis (1, 3, 5 years as standard – longer term periods also available) and is deployed on premise, in a virtualised or hosted environment in a private or public data centre.

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